Technical Delivery Support Manager
BeamUP
About us
Trusted by the Fortune 500 and many of the world’s largest companies, BeamUP is the world's first Enterprise Facility Intelligence Platform to provide full facility observability and insights for data-driven decision making. The BeamUP platform is a global strategic solution that leverages unified, aggregated facility data and AI to empower physical security, IT and facilities management teams to make better decisions.
Our Mission:
Our mission is to enable enterprises to be more strategic, proactive, and make data-driven decisions to optimize their facility security, IT infrastructure and sustainability operations.
Beamup.ai is looking for a Technical Delivery Support Manager
Our unique, highly motivated, interdisciplinary team is looking for a technically capable person, to be a part of the annotation team and lead technical processes for a full-time position in our dynamic office in Tel Aviv, working in our Customer Delivery Team. If you are a self starter with passion for technology and drive and a desire to grow up in the tech world, your place is with us!
What will you do?
Your responsibilities will include:
- Respond to and manage support tickets from users, ensuring timely and effective resolution of issues
- Coordinate cross-functional processes with the Product Data & R&D functions to ensure the technical needs of Customer Delivery are met to deliver at scale and pace for our clients.
- Be a part of the annotation process and digitalization facilities for our clients
- Be responsible for variable tasks needed for the client's delivery
- Manage daily tasks on internal CRMS and deliver on short deadlines and SLAs
- Providing ongoing technical support and training to customers and internal teams.
- Coordinate customer-facing projects with cross-functional internal teams.
To be great at your job, you’ll need to have
- 1-2 years proven experience in a technical support or similar role, ideally with SaaS products or integrated tools
- The ability to focus on the details while constantly looking at the bigger picture. You should be a creative thinker and a great problem solver.
- Strong technical aptitude, experience with SQL and development environment is a plus
- Ability to work independently, manage time effectively, and be a proactive problem-solver
- Excellent communication skills and ability to work across multiple projects and align on goals and deliverables.
- Self-motivated, quick to learn, and able to work in a fast-paced environment
- Can-do approach - A proactive approach to solving problems, and ongoing technical issues and leading new development projects
Crucial Skills and Competencies
- Knowledge of Python and SQL
- Strong desire and aptitude to learn new programming skills
- Willingness to adapt to a dynamic, intense high-tech environment
- Excellent English
Bonus
- Revit, AutoCAD, knowledge
- Architectural software scripts, Grasshopper, Dynamo
BeamUP is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
You can read more about us at:
And we were also chosen to be one of the 50 most promising Israeli startups of 2023:
https://www.calcalistech.com/ctechnews/article/hjtwkugx2