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Customer Support Representative



Customer Service
Rosh Haayin, Israel
Posted on Thursday, December 21, 2023

WINT develops IoT hardware and software water-management solutions for the real-estate and industrial sectors.

The devices are installed in buildings – such as the Empire State Building and on construction sites. The system monitors usage patterns and uses Machine Learning, signal processing and statistical analysis techniques to detect anomalies and prevent leaks by shutting off water. Our customer prevents massive damage to facilities – which could reach millions of dollars per incident and save 20%-25% of their ongoing water consumption.

WINT was named in Fast Company's Annual List of the World's Most Innovative Companies for 2020 and has won numerous other awards.

Job Brief

We're seeking a part-time/student Customer Support Representative to join our thriving start-up. This role offers a unique opportunity to work across three shifts—morning, evening, and nights—providing exceptional customer support. In your day-to-day tasks, you'll engage with a diverse range of customer inquiries, applying your analytical and problem-solving skills to ensure their needs are met effectively.

Key Responsibilities

  • Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
  • Escalate customer issues, and request assistance as appropriate.
  • Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
  • Address customers’ requests at all stages of engagement
  • Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

Required Skills and Experience

  • Hebrew and English at a native language level – MUST
  • Customer support orientation with high analytical capabilities
  • Strong interpersonal skills necessary to interact with customers
  • Strong problem-solving skills
  • Ability to work independently and as part of a team.
  • Ability to manage multiple competing priorities, and work effectively under pressure
  • Available to work from home or office.
  • Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays.